Tracking Your Order
As our goods vary greatly in size and weight, we use different carriers depending upon the goods that are ordered. You will be advised of exactly how your order will be delivered in the dispatch email that we send you. You will then be able to track your order as follows:
- Deliveries via Tuffnells
All long and bulky items (including any orders that contain lengths of gutter and pipe) tend to be delivered by our carrier partner Tuffnells (the big green delivery vans). Please note that Tuffnells are a trade carrier and unlike retail carriers who carry small parcels they will be unable to give you an exact time for your delivery.
To track your delivery please use the link below on the Tuffnells Proof of Delivery page:
If you have received an email directly from Tuffnells, please use the 'I'm the recipient' box and enter your Unique Reference Number (URN) provided by Tuffnells and your delivery postcode.
If you have not received an email directly from Tuffnells, please use the 'I'm the sender' box and enter the details below:
Account Ref: 00480357
Consignment Ref: Input your invoice number
Delivery Postcode: Input the delivery postcode
We always recommend that you try be available to receive your goods so that you can check the delivery is complete and in good condition. If you are not available we will attempt to leave your goods in a safe location for you. However we would like to bring to your attention that we cannot be held responsible for any damages or shortages for goods left without a signature.
- Deliveries via DPD
You will be advised by your dispatch email how your products will be delivered. Small items up to 1.25m tend to be delivered by our carrier partner DPD.
You will be contacted by DPD directly by SMS updating you to the status of your delivery. Please use this facility to track your order. DPD will not leave goods without a signature. If someone is not available to sign DPD will leave a card and return your parcel to your local Post Office Depot.
- Deliveries via our Own Transport
Where possible we will endeavour to deliver your goods on our own vehicles. If this is possible we will advise you of this on your dispatch email and you can contact us directly to track your order.