Our Delivery Service

Please click the links below for further information about each topic, or scroll down the page as required:

DELIVERY CUT OFF TIMES

All orders are being dispatched as normal. Unless subject to exclusions, all orders received before 2pm will be delivered the next working day.

Please note, standard Cast Iron Gutter systems have a cut off time of 11am. Large or palletised orders have a cut off time of 12pm.

ORDER DAY

DELIVERY CUT OFF TIME

DELIVERY DAY*

Monday

2pm

Tuesday

Tuesday

2pm

Wednesday

Wednesday

2pm

Thursday

Thursday

2pm

Friday

Friday

2pm

Monday

Saturday

2pm

Tuesday

Sunday

2pm

Tuesday

Bank Holidays (except Bank Holiday Monday)

2pm

Next Working Day (Bank Holiday Monday orders will be delivered the following Wednesday)

*Delivery to non-Industrial Scotland, Northern Ireland, and CH, LL, and CA postcodes can sometimes take slightly longer, although this is dependent upon the exact location.

If we are unable to deliver your order within the above timeframe for any reason, we will contact you to arrange an alternative delivery day. We use overnight carriers, so we are unable to arrange or confirm an exact time of delivery.

Some special or non-stocked items on our website have extended lead-times, which are displayed on the product pages in question – see below for more details.

Whilst every reasonable effort shall be made to keep to a delivery date, we cannot be held liable for any losses, costs, damages, or expenses arising directly or indirectly out of any failure to meet any estimated delivery date.

In the unlikely event of a late delivery, we will be unable to compensate you for any consequential loss, so please do not organise any plant or labour before you have received your materials.

 

DELIVERY CHARGES AND EXTENDED LEAD TIMES

Orders over £150 excluding VAT will be delivered free of charge. Orders under this amount will incur a charge of £12.50 + VAT.

Certain items incur additional delivery charges regardless of the order value, due to the restrictions placed upon us by our carrier and the extreme weights/lengths. These charges are applied in addition to our standard charge of £12.50 + VAT if the order is valued under £150 excluding VAT.

The following product ranges have extended lead times (all in working days):

ITEM

DELIVERY CHARGE

LEAD TIME

NOTES

Bulky items

£20 + VAT

N/A

Bulky items will be marked as such during checkout

Pallet charge

£45 + VAT

N/A

12pm cut off for large or palletised orders. Pallet charge will be detailed in the checkout

Copper & Zinc Gutter

Lengths: £70+ VAT

All other products: £15+ VAT

10-20 days

 

Fibre Cement Cladding

£120 + VAT

N/A

 

Timber Coated Cladding

Less than 10 boards: £20 + VAT

11+ boards: £150 + VAT

5-7 days for Charcoal, Driftwood, Dolphin, Mountain & Natural, 3-4 weeks for Lagoon, Poppy, Sunflower, Sunset & Woodland

 

Ecoscape Composite Decking, Fencing, Cladding and Balustrades, PBSL Standard Composite Decking

£120 + VAT

 

 

Underground Drainage Pipe

Detailed on the product page

N/A

Only applies when pipe is not ordered in conjunction with fittings

Premier LCC Traditional Soil Range

Orders under £750: £38.50 + VAT

Orders over £750: Free of charge

5-7 days

 

Cast Iron 150mm Round Rainwater Pipes, Square and Rectangular Pipes & Fittings

Orders under £750: £38.50 + VAT

Orders over £750: Free of charge

 

7-10 days

 

Bespoke or non-standard Cast Iron fabrications

Orders under £750: £38.50 + VAT

Orders over £750: Free of charge

On request

Please contact us to order

All other Cast Iron Rainwater Goods, Soil & Drainage

Orders under £750: £38.50 + VAT

Orders over £750: Free of charge

 

Orders placed by 11AM are dispatched the same day, most deliveries are currently arriving within 2-3 days

 

 

Storm Decking, Polycarbonate Sheets & Bars, Internal & Hygiene Cladding

Orders under £350: £21.50 + VAT

Orders over £350: Free of charge

Up to 7 days

 

Durasid Wood Design Cladding

N/A

7-10 days

 

Guardian Internal Cladding

Orders under £350: £20.00 + VAT

Orders over £350: Free of charge

5-7 days

 

Mouldings

N/A

3-5 days

 

Graf Sewage Treatment Plants and Water Butts

N/A

5-7 days

 

Turtle Enviro Silt Traps, Accesso Inspection Chambers, Catchpit Chambers, Grease Traps, Pumping Stations

Some Turtle items have a Bulky or Pallet charge.

5-7 days

 

BT Quadbox Duct Access Chamber Sections & Covers

Some items have a Pallet charge.

2-3 days

 

Twinwall Utility Duct

Some items have a Bulky charge.

2-3 days

Please see product pages for items subject to delays

Yard Gully 450mm x 900mm

 

2-3 days

 

Polyduct Smooth Coils, Black MDPE & Barrier Coils

 

2-3 days

 

 

All Cast Iron 3mtr Soil Pipes are subject to the following delivery charges:

ORDERS INCLUDING 3M SOIL PIPE

ORDER VALUE

DELIVERY CHARGE

Up to £150 + VAT

£75 + VAT

£150-£375 + VAT

£85 + VAT

£375-£750 + VAT

£105 + VAT

OVER £750 + VAT

FREE

 

OUR COURIER PARTNERS

COURIER NAME

ORDER TRACKING

CONTACT INFORMATION

DELIVERY DAYS

NEXT DAY DELIVERY?

DX

Use online tracking portal

8am-6pm Mon-Fri, 8am-4pm Sat

Express: 0333 241 5700

Freight: 0333 241 1100

Mon-Sat

Yes

DHL

Use online tracking portal

7am-8pm Mon-Fri, 8am-6pm Sat

02476 937 770

Mon-Sat

Yes

DPD

Follow the information provided via SMS

8am-6.30pm Mon-Fri, 8am-4pm Sat, 9am-3pm Sun

0121 275 0500

Mon-Sat

Yes

Tuffnells

 

N/A

Mon-Sat

Yes

Magnus/Pallex

Please contact us directly

 

N/A

Mon-Fri 8am-6pm

Yes

Own Transport

Please contact us directly

Email: [email protected]

Phone: 01206 931480

Mon-Sat

Yes

 

OUR DELIVERY AREA

LOCATION

RESTRICTIONS

ADDITIONAL CHARGES

NOTES

Mainland UK

N/A

No additional charges for location, product specific delivery charges still apply

N/A

Ireland

Jersey

Guernsey

We are currently unable to deliver to these areas

N/A

N/A

Isle of Man

Isle of Wight

Scottish Highlands

Northern Ireland

 

 

Additional delivery charge applies. Amount dependent on weight and length of product ordered. PBSL Group will contact you regarding this charge after we receive your order.

N/A

Scottish Isles

N/A

Additional delivery charge applies. Amount dependent on weight and length of product ordered. PBSL Group will contact you regarding this charge after we receive your order.

Many of our customers in the Scottish Isles choose to have their order redirected to a local haulier such as Woody's Express or Hebrides Haulage in Inverness.

 

 

Certain direct suppliers are able to ship outside of these areas depending on product quantity and availability. Please get in touch with us regarding any such queries.

 

SPLIT DELIVERIES

If you have ordered a mixture of goods that come both from us and direct from our manufacturing partners, you will be advised of this in your dispatch email. As the order is coming from two locations, you will receive two different deliveries. Delivery on direct items can have extended lead times and will need someone present to check and sign for the goods.

Occasionally, we don't have all items in stock at our main warehouse. If this is the case, we will endeavour to send the stock the same day from one of our other branches, in order to not delay delivery of the complete order. This may lead to a split delivery, dependant on the courier being used. We will contact you if there is going to be a delay due to this.

 

LABOUR AND MACHINERY

Please do not book machinery or labour until your goods have been received. Whilst every effort is made by our couriers to deliver your parcel within the stated timeframe, PVC Cladding cannot be held responsible for any additional costs incurred by delays outside of our control.

 

CHECKING AND SIGNING FOR ORDERS

SIGNED FOR POLICY – T&CS

All orders should be signed for. If you are unable to sign for your delivery, you can arrange with us for a neighbour to take delivery of your order. You can also advise us of a safe place where your order can be left, although we cannot take responsibility for any shortages or obvious damages.

Please ensure that you always check the number of packages that you are signing for. If there is an incorrect number of packages or any package appears damaged, you should note this on the signature panel and advise us so that we can rectify the issue as quickly as possible. Once goods have been signed for as being received ‘complete and in good condition’, any claims are not covered by the carrier’s insurance company.

Signing for goods as ‘unchecked’ makes any claims inadmissible, so please check the number of packages and look for any signs of any damage, noting any issues on the signature panel. Although the delivery drivers are busy, they are contractually obliged to wait whilst you check your delivery.

WHAT IF I CAN’T WAIT IN ALL DAY?

There is a ‘Notes’ section of the Basket review page where you can request for your goods to be left in a safe location – just tell us where to leave the order. Please not that we cannot take responsibility for any shortages or obvious damages if goods have not been signed for.

Please note that deliveries made by DHL (these are generally small orders with no pipe or bulky products) cannot be left in a safe location. You will be advised which carrier will be delivering your order by email at the point of dispatch.

 

REFUNDS, RESTOCKING AND RETURNS

RESTOCKING CHARGES

Please note that if returned with no fault of the product of the manufacturer, some of our products incur a restocking charge:

  • Copper & Zinc Gutters - 20% restocking fee of the original product price, as well as a £70 collection charge
  • Storm Building Products – 15% restocking fee plus collection charge if required
  • Guardian Building Products – 15% restocking fee plus return carriage charge if required
  • Clear Amber products – 30% restocking fee
  • Shower Wall Cladding – 35% restocking fee
  • Painted Aluminium products cannot be returned as they are made to order

Cast Iron Gutters and Soil & Drainage systems have the restocking charges below:

  • Premier Primed Standard Rainwater - 25%
  • Premier Extra (Black) Standard Rainwater - 35%
  • Premier Primed Sand Cast Rainwater - 25%
  • Premier Extra (Black) Sand Cast Rainwater - 35%
  • Premier LCC Soil - 25%
  • Halifax Soil & Drain Systems Fittings Only - 25%
  • Mech 416 Soil System Fittings Only - 35%
  • Traditional Express Soil System - 35%

For further information and clarification of the legislation surrounding the return of goods, and associated costs, please refer to regulation 35 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

RETURNS AND REFUNDS

Please read our Returns & Refunds policy for further details.