Delivery & Returns

Please click the links below for further information about each topic, or scroll down the page as required:

Delivery Cut Off Times
Delivery Charges and Extended Lead Times
Our Courier Partners
Our Delivery Area
Split Deliveries
Labour and Machinery
Checking and Signing for Orders
Refunds, Restocking and Returns

DELIVERY CUT OFF TIMES

All orders are being dispatched as normal. Unless subject to exclusions, all orders received before 12pm will be delivered the next working day.

Please note, standard Cast Iron Gutter systems have a cut off time of 11am. Large or palletised orders have a cut off time of 12pm.

ORDER DAY	DELIVERY CUT OFF TIME	DELIVERY DAY*
Monday	12pm	Tuesday
Tuesday	12pm	Wednesday
Wednesday	12pm	Thursday
Thursday	12pm	Friday
Friday	12pm	Monday
Saturday	12pm	Tuesday
Sunday	12pm	Tuesday
Bank Holidays (except Bank Holiday Monday)	12pm	Next Working Day (Bank Holiday Monday orders will be delivered on Wednesday)

*Delivery to non-Industrial Scotland, Northern Ireland, and CH, LL, and CA postcodes can sometimes take slightly longer, although this is dependent upon the exact location.

If we are unable to deliver your order within the above timeframe for any reason, we will contact you to arrange an alternative delivery day. We use overnight carriers, so we are unable to arrange or confirm an exact time of delivery.

Some special or non-stocked items on our website have extended lead-times, which are displayed on the product pages in question – see below for more details.

Whilst every reasonable effort shall be made to keep to a delivery date, we cannot be held liable for any losses, costs, damages, or expenses arising directly or indirectly out of any failure to meet any estimated delivery date.

In the unlikely event of a late delivery, we will be unable to compensate you for any consequential loss, so please do not organise any plant or labour before you have received your materials.

DELIVERY CHARGES AND EXTENDED LEAD TIMES

Orders over £1,000 excluding VAT will be delivered free of charge. Orders under this amount will incur a charge of £15.00 + VAT.

Certain items incur additional delivery charges regardless of the order value, due to the restrictions placed upon us by our carrier and the extreme weights/lengths. These charges are applied in addition to our standard charge of £15.00 + VAT if the order is valued under £1,000 excluding VAT.

The following product ranges have extended lead times (all in working days):

ITEM	DELIVERY CHARGE	LEAD TIME	NOTES
Bulky items	£20 + VAT	N/A	Bulky items will be marked as such during checkout
Pallet charge	£45 + VAT	N/A	12pm cut off for large or palletised orders. Pallet charge will be detailed in the checkout
Copper & Zinc Gutter	Lengths: £70+ VAT All other products: £15+ VAT	10-20 days
Fibre Cement Cladding	£120 + VAT	N/A
Timber Coated Cladding	Less than 10 boards: £20 + VAT 11+ boards: £150 + VAT	5-7 days for Charcoal, Driftwood, Dolphin, Mountain & Natural, 3-4 weeks for Lagoon, Poppy, Sunflower, Sunset & Woodland
Ecoscape Composite Decking, Fencing, Cladding and Balustrades, PBSL Standard Composite Decking	£120 + VAT
Underground Drainage Pipe	Detailed on the product page	N/A	Only applies when pipe is not ordered in conjunction with fittings
Premier LCC Traditional Soil Range	Orders under £750: £38.50 + VAT Orders over £750: Free of charge	5-7 days
Cast Iron 150mm Round Rainwater Pipes, Square and Rectangular Pipes & Fittings	Orders under £750: £38.50 + VAT Orders over £750: Free of charge	7-10 days
Bespoke or non-standard Cast Iron fabrications	Orders under £750: £38.50 + VAT Orders over £750: Free of charge	On request	Please contact us to order
All other Cast Iron Rainwater Goods, Soil & Drainage	Orders under £750: £38.50 + VAT Orders over £750: Free of charge	Orders placed by 11AM are dispatched the same day, most deliveries are currently arriving within 2-3 days
Storm Decking, Polycarbonate Sheets & Bars, Internal & Hygiene Cladding	Orders under £350: £21.50 + VAT Orders over £350: Free of charge	Up to 7 days
Durasid Wood Design Cladding	N/A	7-10 days
Guardian Internal Cladding	Orders under £350: £20.00 + VAT Orders over £350: Free of charge	5-7 days
Mouldings	N/A	3-5 days
Graf Sewage Treatment Plants and Water Butts	N/A	5-7 days
Turtle Enviro Silt Traps, Accesso Inspection Chambers, Catchpit Chambers, Grease Traps, Pumping Stations	Some Turtle items have a Bulky or Pallet charge.	5-7 days
BT Quadbox Duct Access Chamber Sections & Covers	Some items have a Pallet charge.	2-3 days
Twinwall Utility Duct	Some items have a Bulky charge.	2-3 days	Please see product pages for items subject to delays
Yard Gully 450mm x 900mm		2-3 days
Polyduct Smooth Coils, Black MDPE & Barrier Coils		2-3 days

All Cast Iron 3mtr Soil Pipes are subject to the following delivery charges:

ORDERS INCLUDING 3M SOIL PIPE
ORDER VALUE	DELIVERY CHARGE
Up to £150 + VAT	£75 + VAT
£150-£375 + VAT	£85 + VAT
£375-£750 + VAT	£105 + VAT
OVER £750 + VAT	FREE

OUR COURIER PARTNERS

COURIER NAME	ORDER TRACKING	CONTACT INFORMATION	DELIVERY DAYS	NEXT DAY DELIVERY?
DX	Use online tracking portal	8am-6pm Mon-Fri, 8am-4pm Sat Express: 0333 241 5700 Freight: 0333 241 1100	Mon-Sat	Yes
DHL	Use online tracking portal	7am-8pm Mon-Fri, 8am-6pm Sat 02476 937 770	Mon-Sat	Yes
DPD	Follow the information provided via SMS	8am-6.30pm Mon-Fri, 8am-4pm Sat, 9am-3pm Sun 0121 275 0500	Mon-Sat	Yes
Tuffnells		N/A	Mon-Sat	Yes
Magnus/Pallex	Please contact us directly	N/A	Mon-Fri 8am-6pm	Yes
Own Transport	Please contact us directly	Email: [email protected] Phone: 01206 931480	Mon-Sat	Yes

OUR DELIVERY AREA

LOCATION	RESTRICTIONS	ADDITIONAL CHARGES	NOTES
Mainland UK	N/A	No additional charges for location, product specific delivery charges still apply	N/A
Ireland Jersey Guernsey	We are currently unable to deliver to these areas	N/A	N/A
Isle of Man Isle of Wight Scottish Highlands Northern Ireland		Additional delivery charge applies. Amount dependent on weight and length of product ordered. PBSL Group will contact you regarding this charge after we receive your order.	N/A
Scottish Isles	N/A	Additional delivery charge applies. Amount dependent on weight and length of product ordered. PBSL Group will contact you regarding this charge after we receive your order.	Many of our customers in the Scottish Isles choose to have their order redirected to a local haulier such as Woody's Express or Hebrides Haulage in Inverness.

Certain direct suppliers are able to ship outside of these areas depending on product quantity and availability. Please get in touch with us regarding any such queries.

SPLIT DELIVERIES

If you have ordered a mixture of goods that come both from us and direct from our manufacturing partners, you will be advised of this in your dispatch email. As the order is coming from two locations, you will receive two different deliveries. Delivery on direct items can have extended lead times and will need someone present to check and sign for the goods.

Occasionally, we don't have all items in stock at our main warehouse. If this is the case, we will endeavour to send the stock the same day from one of our other branches, in order to not delay delivery of the complete order. This may lead to a split delivery, dependent on the courier being used. We will contact you if there is going to be a delay due to this.

LABOUR AND MACHINERY

Please do not book machinery or labour until your goods have been received and checked over. Whilst every effort is made by our couriers to deliver your parcel within the stated timeframe, PVC Cladding cannot be held responsible for any additional costs incurred by delays outside of our control.

CHECKING AND SIGNING FOR ORDERS

SIGNED FOR POLICY – T&CS

All orders should be signed for. If you are unable to sign for your delivery, you can arrange with us for a neighbour to take delivery of your order. You can also advise us of a safe place where your order can be left, although we cannot take responsibility for any shortages or obvious damages.

Please ensure that you always check the number of packages that you are signing for. If there is an incorrect number of packages or any package appears damaged, you should note this on the signature panel and advise us so that we can rectify the issue as quickly as possible. Once goods have been signed for as being received ‘complete and in good condition’, any claims are not covered by the carrier’s insurance company.

Signing for goods as ‘unchecked’ makes any claims inadmissible, so please check the number of packages and look for any signs of damage, noting any issues on the signature panel. Although the delivery drivers are busy, they are contractually obliged to wait whilst you check your delivery.

WHAT IF I CAN’T WAIT IN ALL DAY?

There is a ‘Notes’ section of the Basket review page where you can request for your goods to be left in a safe location – just tell us where to leave the order. Please note that we cannot take responsibility for any shortages or obvious damages if goods have not been signed for.

Please note that deliveries made by DHL (these are generally small orders with no pipe or bulky products) cannot be left in a safe location. You will be advised which carrier will be delivering your order by email at the point of dispatch.

REFUNDS, RESTOCKING AND RETURNS

RESTOCKING CHARGES

Please note that if returned with no fault of the product of the manufacturer, some of our products incur a restocking charge:

Copper & Zinc Gutters - 20% restocking fee of the original product price, as well as a £70 collection charge
Storm Building Products – 15% restocking fee plus collection charge if required
Guardian Building Products – 15% restocking fee plus return carriage charge if required
Clear Amber products – 30% restocking fee
Shower Wall Cladding – 35% restocking fee
Painted Aluminium products cannot be returned as they are made to order

Cast Iron Gutters and Soil & Drainage systems have the restocking charges below:

Premier Primed Standard Rainwater - 25%
Premier Extra (Black) Standard Rainwater - 35%
Premier Primed Sand Cast Rainwater - 25%
Premier Extra (Black) Sand Cast Rainwater - 35%
Premier LCC Soil - 25%
Halifax Soil & Drain Systems Fittings Only - 25%
Mech 416 Soil System Fittings Only - 35%
Traditional Express Soil System - 35%

For further information and clarification of the legislation surrounding the return of goods, and associated costs, please refer to regulation 35 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

RETURNS AND REFUNDS

Please read our Returns & Refunds policy for further details.